WHAT INFORMATION DO ICS TECHNICIANS COLLECT FROM ME?
We may collect personal information such as your name, mailing address, phone number, email address, credit card number and other billing information.
WHEN DOES ICS COLLECT INFORMATION FROM ME?
While taking advantage of services available from ICS, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services at your home or office, bring in your product for service, purchase products, contact ICS with a question or concern, participate in a promotion or survey, and/or participate in other activities with ICS.
HOW IS MY INFORMATION USED?
ICS uses the information you provide in order to fulfill requests for services or information; provide customer services; administer promotions or surveys; offer new products or services; improve the effectiveness of ICSHELPSYOU.COM, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities.
DOES ICS SHARE MY PERSONAL INFORMATION WITH OTHERS?
ICS does not sell or rent your personal information to third parties. ICS may need to share your personal information with certain third parties such as our service providers and other representatives for limited purposes. For example, ICS may share personal information with third parties to perform services such as sending ICS marketing communications, servicing products, conducting research, analysis or administering surveys, sending regular mail and email on behalf of ICS, processing credit card payments, data storage and hosting services.
The third parties with whom ICS conducts business are only authorized to use your information to perform the service for which they were hired. As part of the agreement with them, they are required to follow the privacy guidelines provided to them and to take reasonable measures to ensure your personal information is secure.
From time to time, ICS may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. ICS also reserves the right to report to law enforcement agencies any activities that ICS, in good faith, believes to be unlawful. ICS may share certain personal information when ICS believes that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. ICS may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?
ICS is an opt-out organization. Once ICS receives your information, ICS may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-out of receiving future marketing communications from ICS.
To change your status with respect to receiving marketing communications from ICS, you may 1) Call 414-431-7025, request to opt-out of marketing communications and provide your current contact information. Or 2) Send an email with your current contact information to email@example.com.
If you send an email, please include your full name, address, phone number and email address and indicate specifically what type of marketing communication(s) (for example, email, direct mail and/or phone) you wish to stop receiving. This helps identify you correctly in ICS systems so technicians can accurately process your request.
ICS will take the appropriate steps to implement your request to opt-out of receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from ICS marketing lists, it may take up to ten business days for emails and 30 calendar days for phone calls.
Until the change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related communications such as appointment confirmation calls, billing information or other organization-related communications.
If you have never provided your personal information and would like to be added to our marketing list, please use the contact information above.
HOW DO ICS TECHNICIANS SECURE MY PERSONAL INFORMATION?
Whether you are using ICSHELPSYOU.COM, having services performed remotely or at your location ICS has security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under ICS’ abilities. This includes personal information that you provide in order to complete a purchase. ICS cannot ensure or warrant the security of any information you transmit by email, and you do so at your own risk. Please note: While ICS is able to protect personal information that is provided during the course of business, ICS cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.
ICS offers remote access service to assist in diagnosing and resolving system issues. This process allows a ICS technicians to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to an ICS technician to log into your computer which may contain personal information. An ICS technician will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
The ICS web server automatically collects clickstream information such as the address, or URL of the web site that you came from before visiting ICSHELPSYOU.COM, which pages you visit on ICSHELPSYOU.COM, which browser you used to view ICSHELPSYOU.COM and any search terms you may have entered on ICSHELPSYOU.COM, among other things. ICSHELPSYOU.COM may also use other technologies to track which pages of ICS sites visitors view. This anonymous clickstream data helps us understand how visitors use ICS sites.
HOW CAN I UPDATE MY INFORMATION?
ICS wants your information and marketing preferences to be accurate and complete. ICS provides several different methods for you to update your personal information. To update your information, call 414-431-7025, or send a request to: firstname.lastname@example.org.
If you send an email, please include your current contact information and the requested changes you would like made.
DOES ICS COLLECT INFORMATION FROM CHILDREN?
ICS will not knowingly or intentionally collect personal information online from children under the age of 13. ICS is committed to protecting the privacy of children.
WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?
Please contact ICS to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may call 414-431-7025, or send a request to: email@example.com
Effective Date: March 13, 2006